CONVERSATION IN HOTEL
Handling a Room Reservation
A = Reservation staff B = Mr Chris Scott
A : Good morning Reservation (of Kimuni Hotel), how may I help you?
B : I want to book a room (make a room reservation)
A : When would you like to stay with us?
B : Around the end of this/the year.
A : All right Sir. We have 3 types of room, standard, deluxe, and suite. The price of the standard room is
Rp 50.000 (fifty thousand rupiah) per night, deluxe room is Rp 100.000 (one hundred thousand rupiah) per night,
and the suite is Rp 200.000 (two hundred thousand rupiah) per night. What(which) type of room would you like to
B : I want to book a deluxe room for me and my wife.
A : Please wait a moment. I will check if the deluxe room is still available for the end of the year.
A : All right Sir, we still have deluxe room available for the end of the year. May we know your arrival and
B : I will arrive on 27th December and depart on January 03rd.
A : All right Sir I will make a room reservation for you. Could I have/know your name please?
B : Chris Scott
A : Could you spell it for me please?
B : C for Charlie, H for Hotel, R for Romeo, I for India S for Sierra. S for Sierra, C for Charlie, O for Oscar,
T for Tango, T for Tango……
A : All right Mr Scott, I have made a room reservation for you. You will check in on December 27 and check out
on January 03, total 7(seven) nights. I will send the confirmation by fax. Could I have your fax number?
B : I am sorry I don’t have fax.
A : How about email?
B : Yes, this is my email address : firstname.lastname@example.org
A : Thank you. I will send the confirmation by email.
B : Thank you
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